Contact Lens Policies (ALL CL)

An annual comprehensive eye examination is required prior to a contact lens fitting.

• The Fitting Window: The fitting fee includes the initial evaluation and all related follow-up care for up to 60 days beginning from the date of the initial lens application/fitting.
• Visit Limit: This process covers a maximum of three (3) office visits.
• Completion: Failure to complete the fitting process within the 60-day window or 3-visit limit may result in additional evaluation fees.
• Non-Medical Requests: Follow-up visits are intended to ensure fit, vision, and ocular health. Requests for additional visits or brand changes for non-medical reasons (e.g., personal preference comparison) will be billed as a separate office visit.
• Medical Emergencies: Office visits for red eyes, infections, or other eye emergencies are NOT included in routine contact lens follow-up care and will be billed as medical office visits
  

Our tiered fitting fees cover the professional evaluation of one primary contact lens and modality (e.g., one specific daily lens)

• Multiple Fit Requests: If you request to trial additional brands or modalities for personal preference, price comparison, or to have multiple prescriptions, a Supplemental Brand Evaluation Fee will be charged.
  
• Fee Structure: This fee is 50% of the standard tiered fitting fee for each additional brand requested (e.g., if the primary fit is $80, a second brand evaluation is $40).

• Professional fees are for the doctor's time, expertise, and data collection. They are non-refundable and do not include the cost of lens materials.
  
• Fees for professional services must be paid prior to the ordering of lenses.
  
• All lens orders require payment in full at the time of ordering.

• Unclaimed Lenses: Lenses will be held for a maximum of 60 days. It is the patient's responsibility to ensure contact information is current.
• Specialty Warranties: For specialty lenses, changes in parameters cannot be made beyond the manufacturer’s warranty period (typically 120 days) without additional charges.
• Damage/Loss: Specialty lenses damaged within 90 days of the initial order will be replaced at 50% of the usual fee. There is no warranty for lost lenses.
• Restocking Fees: Specialty, corneal gas permeable, hybrid, and scleral lenses returned in good condition within 60 days of the initial order may be refunded, minus a 40% restocking fee.
  • Initial here to acknowledge 40% restocking fee on specialty lenses:

​​​​​Per federal law, your contact lens prescription will be released to you automatically once the fitting process is finalized.

Confirmation of Receipt:

I understand that I am entitled to a copy of my contact lens prescription. By signing below, I acknowledge that upon completion of my fitting, the doctor/staff provided me with my prescription in the format selected above.